Shipping & Processing

Orders are typically processed within 1–4 business days, excluding weekends and holidays.

Shipping times vary based on the carrier and selected delivery method. Processing time does not include transit time.

Once your order ships, tracking information will be sent to the email address provided at checkout.

If we are unable to ship within the promised timeframe, we will notify you and provide applicable cancellation and refund options.

Lost, Stolen & Delayed Packages

Once an order ships, carrier delays may occur outside our control.

If your package is delayed, missing, or marked as delivered but cannot be located, please contact us so we can review the tracking information and assist with the appropriate next steps.

We may request additional information to investigate claims. Resolutions will be determined based on the circumstances and applicable consumer protection laws.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error, contact us immediately at ShopTwinks@yahoo.com.

We cannot guarantee address changes once an order has been processed or shipped. Additional shipping fees may apply to returned or reshipped orders resulting from incorrect customer-provided information.

Order Cancellations

Need to cancel your order? Please email ShopTwinks@yahoo.com as soon as possible.

We will do our best to accommodate cancellation requests before processing or shipment. Once an order has shipped, it cannot be canceled.

This does not affect cancellation or refund rights required by law.

Customers are responsible for reviewing ingredients, safety precautions, and application instructions before use.

Questions about your order? We're happy to help!

Email: ShopTwinks@yahoo.com